FAQ

Video / Streaming

Why am I only seeing short video clips, not the full video?

You must be logged in as a member to watch full videos or movies. If you are not logged in, you will only see preview video clips, not full-length videos. Please log-in here: https://members.titanmen.com/

Why is my video playback so choppy?

We offer 3 to 5 "Video Quality" rates depending on whether or not the content is available in HD. The default player rate is set to 480p/540p, but on newer videos we offer as high as 1080p. If you experience choppy streaming quality, it most likely means your individual internet connection is not fast enough for the "Video Quality" rate you are attempting to watch.

If you are experiencing poor playback, we recommend switching to a lower "Video Quality" rate until you find one appropriate for your available bandwidth. To select a lower "Video Quality" rate, activate the player controls by moving the mouse over the player. Once the controls are activated, notice the 'HD' symbol on the bottom right (immediately to the left of the Volume control). Click on the 'HD' to bring up the list of available "Video Quality" rates for the video you are watching. The lower the number, the less bandwidth you will need to stream the video correctly.

You might also try the following to improve your video playback:
Close any other browser tabs or windows you have open. Less things competing for bandwidth make for a better video experience. Switch to another browser to see if that helps. Chrome (download here) is usually the best browser for our content.

What's the difference between a "Scene"/"Video" and a "Movie"?

A "Scene"/"Video" is a single scene, or portion of a scene. A "Movie" is the collection of scenes that appear together as a movie title DVD. "Scene"/"Video" give you the ability to quickly and easily target in on what or whom you want to watch.

Billing / Cancellation

How do I cancel my subscription?

Upon cancellation, your account will remain active and usable for the duration of your paid subscription period. Cancellations must be made at least 72 hours prior to your next scheduled renewal date.

Please submit a support ticket here: Customer Support. You may also call our 24/7 billing support center at 1-855-800-1415 with any billing or cancellation requests.

How do I dispute a charge or request a refund?

We want you to be happy with our service. If at any time you are not happy with our service or wish to dispute a charge please contact us directly. It is always quicker and easier to request a refund or credit directly from us then it is to dispute a charge with your bank or credit card company. Please ask us first, we are happy to work with you to make sure you are satisfied.

For a disputed charge or refund request please submit a support ticket here: Customer Support. You may also call our 24/7 billing support center at 1-855-800-1415 to talk with a billing agent.

How will this charge show on my credit card?

This charge will appear on your cardholder statement as: "GLE* Titan (855)800-1415"

Login / Account

Why can't I log in?

Here are some possibilities for why you can't log in and the solutions in order of probability. Make sure your username and password are correct: Not sure of your password? Please click here to contact us: Customer Support.

Your membership may have expired or your last re-bill did not go thru: Please submit a Customer Support ticket to inquire about your current membership status.

Our security system may have locked your account: If our security system detects repeated log-in attempts, multiple IP addresses, or above average usage, it may lock your account. To check on the status of your account log-in please submit a Customer Support ticket.

Please make sure you are using the correct user/pass combination for the site you are trying to log into. TitanMen.com vs. TitanXXX.com vs. TitanMen Store...you may have a different user/pass for each site.

How do I change my Password or Username?

To change your password, please submit a Customer Support ticket and we will change it for you. At this time we cannot change your account username.

How do I update my account, billing or credit card information?

Please submit a Customer Support ticket with your request and a customer service agent will contact you to get the needed information.

Member Features

What do I get as part of my membership?

You get a whole lot, here's the partial list...

Unlimited HD Streaming Video: As a member, you are entitled to watch as many videos as you want every day, no limits or restrictions. High quality videos that are up to HD 1080p, compatible with Apple TV streaming to your large screen TV. Kick back and watch it on your 70" screen!

Monthly Video Downloads: DRM free downloads each month. You get to pick and choose which videos you want to download. Once you download them they are yours to keep...forever! Sync with your iTunes to load onto your mobile devices!

FREE mobile access: Your membership includes free access to our specially designed and mobile optimized website. Specially designed for easy viewing on iPad, iPhone, Android, and more!

Unlimited Photo Downloads: Download and keep high quality large format photos.

Exclusive content: Exclusive TitanMen content only available on our website. Behind the Scenes, Extras, Cumshot Compilations, Interviews, Out-takes and more!

FREE access to all our sites: If you join any of the sites in our network you automatically get free access to them all! One membership gets you access to our entire network of subscription based sites! TitanMen.com, TitanRough.com, TitanFresh.com, and more coming soon! 25% discount in our store: You get a 25% discount on all DVDs, Blu-rays, toys, everything in our online store. You even get your 25% discount on top of sale and special offer prices!

Favorites: Save your favorite videos for easy access!

Bonus Content: Bonus video content from AYOR, Lucas Entertainment, Lucas Raunch, Mack Studios, Raging Stallion, Fetish Force and more!

Rate & Comment: You have the ability to rate movie titles/DVDs. You can also rate and comment on specific scenes within each movie title/DVD.

Downloads

How do I download a video?

You must be logged in to download a video. Once you are logged in, simply click on the scene you want to download. Then next to "Download Options", (left) click the quality of the file that you want to download, and you will be automatically prompted to save the file to your computer. The higher quality file you download, the longer it will take. The higher the number, the better the quality, with the best quality being 1080p for the highest definition downloads. Once you download a video file it's yours to keep forever.

How many downloads do I earn each month?

You get 20 video scene downloads per Calendar month. You can download multiple speeds of one video scene and it will only be counted as one download. The downloads are yours to keep forever. Your 20 downloads will not roll over to the next month if you don’t use them. Once you download the movie, you can re-download it again for as long as you stay a member, without it going towards your 20 download per month limit. Available Downloads are across ALL Titan sites (not "per site").

What is the video file type that I get to download?

You get a DRM free MPEG-4 video file in multiple download sizes. The newest videos are available up to 1080p HD videos. The video file is playable on almost all PCs, MACs, iPads, iPhones, iPod, iTunes, Androids, tablets and other devices.

Why can't I download videos on the mobile version of the website?

Currently our download system is not compatible with a mobile environment. You will need to log into the desktop version of the site to download video files. See 'How do I get video file downloads onto my smartphone or tablet?' for more information.


How do I get video file downloads onto my smartphone or tablet?

First log into the standard desktop website and download the video files of your choice.
For Apple devices (iPhone, iPad, etc.) simply add the video files to your iTunes. You can then sync your iTunes and load your video files onto your mobile device.
For Android devices, simple add the video file as you would any other media file.

Why won't my downloaded video files play on my computer?

All that is required is a video player that supports MP4 files with the correct codex installed. There are a number of codecs available. The one you chose depends on your platform. For information purposes only, below are links to two of the more popular codecs:
DIVX: http://www.divx.com/
XVID: http://www.xvid.org/

For the best free player that supports most video files and operating systems, we recommend VLC: http://www.videolan.org/vlc/index.html

How do I download photo galleries?

You can download an individual image by 'right clicking' on the image and selecting 'Save Image As'. If you want to download the entire photo gallery (as a single zip file), click on the Download icon on the top right corner of the gallery viewer. The Download icon is represented by a downward facing arrow.

System Requirements

What are your recommended system requirements?

Operating Systems:

Microsoft Windows
Mac OS/X
Linux (Ubuntu 10.4 +)

Browsers (minimum version listed):

FireFox ver 16
Safari ver 5
Chrome ver 22
Internet Explorer ver 9 (Note: we do not recommend the use of Internet Explorer)
Microsoft Edge

Adobe Flash Player 10.2 or higher

Broadband Internet Access - 800Kbps. Minimum suggested, 2Mbps or faster recommended

Hardware:

Windows - 2 GHz processor; 2GB RAM
Mac OSX - 1GB RAM
NOTE: At this time, we can not support the mobile version of FireFox.
NOTE: Javascript MUST be enabled to view our sites

Mobile

What is the mobile website?

We have designed a specially optimized mobile version of our websites. The sites will detect your mobile or tablet screen size and automatically adjust to fit your screen. A streamlined design ensures a quicker load time, faster response and easier navigation.

What devices are compatible with the mobile website?

You can access the mobile site when using iPhone, iPad, Galaxy tablet, most smartphones, and many Android devices.

Why can't I download videos on the mobile version of the website?

Currently our download system is not compatible with a mobile environment. See 'How do I get video file downloads onto my smartphone or tablet?' below.

How do I get video file downloads onto my smartphone or tablet?

First log into the standard desktop website and download the video files of your choice.
For Apple devices (iPhone, iPad, etc.) simply add the video files to your iTunes. You can then sync your iTunes and load your video files onto your mobile device.
For Android devices, simple add the video file as you would any other media file.

(For additional support please visit Customer Support)